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Our Company do not accept returns with the excepción of the product arriving to its destination already damage, if this happened you may need to send a proof of it.

Refunds (if applicable)

Once our Company received a proof of damage item, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Our Company collects, uses, maintains and discloses information collected from users (each) of the Los Andes Foods website. This privacy policy applies to the Site and all products .


Our Company may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter. Users may be asked for, as appropriate, name, email address, mailing address, phone number,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Our Company collects and uses Users personal information to improve customer service
, Your information helps us to more effectively respond to your customer service requests and support needs. To send periodic emails, the email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates related product or service information, etc.

We use an ecommerce Braintree that adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


No aceptamos devoluciones por ninguna razón.

Ordenes nacionales (Estados Unidos) :  Le pedimos que confirmen su dirección antes de hacer la orden, si existe alguna devolución del correo por falta de información en su dirección,el cliente es responsable de pagar nuevamente por el envio. 


Al ser enviado su paquete, el correo postal USPS es responsable por entregarlo a tiempo y a la dirección que este en la orden. Si existe algún tipo de perdida del paquete, el cliente debe de contactar a su oficina postal para hacer el reclamo 


PRODUCTOS : Si el producto que usted pide en el momento no esta disponible y esta disponible el mismo en otro sabor, se le enviara como remplazo para evitar contratiempos en espera para enviar su paquete. 


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